Billing FAQ
Billing and refund FAQs
These answers cover the most common questions when choosing a plan. They reflect the current prices, data reset rules, payment methods, and refund policy.
When does monthly subscription data reset?
Monthly subscription data resets each month on the activation date. Each user's reset date is based on the actual activation date, so plan selection should account for your usage cycle rather than assuming a calendar-month schedule.
Can I upgrade a monthly subscription mid-cycle?
Yes. The price difference is converted into remaining days when you upgrade mid-cycle. Before confirming, check the target plan, price difference, and conversion result in the user dashboard so the data allowance is not confused with remaining service time.
Do data packs expire?
No. Data packs never expire. Usage is deducted as consumed until the balance runs out, and there is no monthly reset based on the activation date. If your usage is irregular, compare the data packs first.
What is the refund policy?
If you are not satisfied after your first payment, request a full refund within 14 days. Sign in to the user dashboard, submit the request through the ticket portal, and link the relevant order so the payment record can be verified.
Which payment methods are supported?
Alipay, WeChat Pay, and USDT are supported. After choosing a plan in the user dashboard, view the corresponding payment option. Before continuing, verify the plan name, data allowance, and amount again.
Do I need an email address to get started?
No. Create an account with a username and password, then choose a plan, complete payment, and obtain the subscription in the user dashboard. Keep your account credentials secure.