GreenVPN
Complete User Guide

How Accounts, Clients, and Routes Work Together

Start by Separating Accounts, Subscriptions, and Clients

Before you begin, it is essential to distinguish three concepts that are often confused. Your account lets you access the user panel and view plans, orders, and subscription details. A subscription is a set of connection configurations delivered by the panel to a client. A client is the tool that reads those configurations and establishes a connection on Windows, macOS, iOS, Android, or Linux. An account does not change your network path by itself; traffic can use the selected exit only after the client has correctly read the subscription, a route has been selected, and the connection is active.

When something goes wrong, do not describe every symptom simply as “it won’t connect.” Being unable to access the panel points to the account or browser layer. If the panel opens but no subscription appears, check the plan and order status. If the subscription can be copied but not imported, focus on the client format, clipboard contents, or system permissions. If the client says it is connected but the target service still responds as if you were in the original region, check the route, split-routing rules, and exit status. Placing the problem at the right layer is more effective than repeatedly reinstalling everything.

A Subscription Is Not a Static Installer

GreenVPN supports Windows / macOS / iOS / Android / Linux, but all client entry points are provided through the user panel. After signing in, first get the client instructions for your current platform, then copy or import your own subscription from the panel. This reduces the risk of mixing public installation links with personal connection details and makes it easier to retrieve the current configuration after a plan changes. GreenVPN’s marketing pages do not provide direct links to static installers or display real subscription URLs publicly.

Treat the subscription link as part of your account resources. It may contain credentials used to identify the subscription, so it should not appear in screenshots, public posts, shared documents, or remote demonstrations. If you need to explain an import failure to support, provide the client name, operating system, stage of failure, and exact error text instead of pasting the full subscription. When studying configuration structure, use an obvious placeholder such as:

https://example.com/sub?token=YOUR_TOKEN

This address illustrates the format only and cannot establish a real connection. Always obtain the actual subscription from the user panel after signing in.

The Route Sets the Exit; Routing Rules Decide Which Traffic Uses It

A route is an available path between your device and a target service. GreenVPN covers 90+ markets / 200+ routes, and one region may offer routes with different types or purposes. When choosing a route, do not focus only on familiar region names. First define the goal: using AI Tools, watching Streaming content, handling webpages and messages, or accelerating access to services in mainland China. Different goals have different requirements for exit region, sustained connectivity, and content availability.

Clients commonly also offer a system proxy, rule-based routing, or other connection modes. Use the actual interface of the client recommended in the user panel as the source of truth. Rule mode sends requests through the route according to the configuration and suits everyday use. Global mode sends more requests along the same path and is useful for briefly checking whether an application was missed by the rules, but it should not be left enabled long-term without understanding the impact. A system proxy affects only applications that follow system settings; programs that manage networking independently may require additional checks.

Create a Reproducible Setup

Stable use depends on more than the route. An incorrect device clock, leftover system proxy, multiple clients running at once, stale region data in a browser, or different DNS behavior on the local network can all produce seemingly random results. During initial setup, keep only one network client running, close old connections before starting a new one, and record the platform, client, route region, and connection mode. If something changes later, return to this known-good combination and replace one variable at a time.

Also distinguish between “the network is working” and “the target app is usable.” The first can be checked through the exit status, an ordinary webpage, and DNS results. The second may also depend on the target service’s account region, previous sign-in environment, content licensing region, and app cache. A successful connection is only a prerequisite; it does not mean every app will refresh its region immediately. Understanding this difference helps prevent app-side limits from being mistaken for a failed route.

Choose a Plan, Create an Account, and Place an Order

Decide Whether Your Monthly Usage Needs to Reset

GreenVPN offers monthly subscriptions and data packages; the key difference is how traffic is counted. Monthly subscriptions include ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB, with traffic resetting monthly on the activation date. They suit users with steady monthly needs who want usage to restart each billing cycle. Choose based on how you actually use the service rather than the one-time price: text-based communication and web browsing are usually lighter, while continuous video, system updates, cloud sync, and large file transfers consume traffic faster.

If your usage is irregular, consider a data package. Data packages last until the allowance is used and never expire: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They do not depend on a monthly reset, making them better for occasional use or for keeping unused traffic available. Monthly subscriptions and data packages are not simply higher and lower tiers; they use different billing rhythms. Before deciding, list your usual devices, main apps, and approximate usage frequency, then compare the options on the Plans page.

Your account only needs a username and password

After entering the free-start area of the user panel, create an account with a username and password; no email address is required. Choose a username that is easy for you to recognize without revealing personal identity, and keep your password separate from those used on other websites. Because the account manages plans, orders, and subscriptions, forgetting the password can affect future account management. Before submitting, confirm that both entries match and save the password with a trusted password manager.

After creating the account, confirm that you are in your own panel before choosing a plan. Do not create different orders in several browser tabs or repeatedly go back during payment, as this can make the order being processed unclear. If the page does not update immediately, refresh the order section or re-enter the panel instead of placing the same order repeatedly. Use the order and plan status shown in the user panel as the final confirmation, not a browser redirect alone.

Verify the Plan, Amount, and Account Before Payment

GreenVPN supports Alipay / WeChat Pay / USDT. At checkout, verify the signed-in username, selected plan, price, and payment method in order. When upgrading a monthly subscription mid-cycle, the price difference is converted into remaining days, so the new tier is not simply added in full to the original period. If you need more traffic, check the upgrade result and remaining period in the panel before continuing; do not rely on your own price conversion.

After payment, return to the panel, wait for the order status to update, and confirm that the plan appears in the account. If the payment page says complete but the panel has not changed yet, keep the order page and payment record and avoid submitting the same order again. You can sign out and back in to rule out a stale page cache. If the plan status is still unavailable, submit the order details through the support ticket entry in the user panel, without exposing payment credentials or the full subscription.

Run an Account Check After Ordering

Once the plan is active, do not configure every device at once. Start with the device you know best as a baseline: confirm that the panel shows the subscription, the client can import it, and a route can establish a connection. After the baseline device works, extend the same method to other platforms. GreenVPN supports unlimited devices, but that does not mean the subscription should be given to devices you do not control. Each device may store subscription information, so use it only on trusted devices.

The baseline check should also cover the plan type, current cycle or data-package status, whether the subscription entry is visible, and whether the client area can be opened. If any item is unexpected, resolve the account or order issue before troubleshooting the client. Many “import failures” are actually orders that have not taken effect or text copied from the wrong section; confirming upstream status first avoids unnecessary work.

Get Your Subscription and Import It Securely

Open the Download and Subscription Area from the User Panel

After signing in to the user panel, open the area for clients and subscriptions. Select the platform of your current device first, then read the client instructions provided by the panel. Installation sources, system permissions, and import entry points may differ by platform, so do not mechanically apply screenshots from another platform. Client names and interfaces may change over time; this guide focuses on the stable workflow: get the client for your platform, copy your subscription, import or update it in the client, then choose a route and connect.

If the panel offers several import methods, prefer the entry that directly corresponds to the recommended client. Direct import reduces the chance of spaces, line breaks, or truncated characters being introduced during copying. If the client cannot be opened from the panel, copy the link and import it from the clipboard in the client. A click that does nothing does not necessarily mean the subscription is invalid; the browser may be blocking external apps, or the system may not have an association for that link type.

Copy Only the Complete Subscription

When copying a subscription manually, use the panel’s copy button to obtain the full content instead of selecting visible text on the page. Paste it directly into the client without passing it through chat apps, online notes, or tools that rewrite links automatically. Some editors convert special characters, wrap long links, or keep only the visible portion, causing the client to report an invalid format.

If you must inspect the clipboard temporarily, paste it into a local plain-text editor and check only the beginning, end, and whether line breaks were introduced; do not save it as a long-term file. Clear the temporary text after importing. Do not give the subscription link to someone else for testing or mix it with public examples. The https://example.com/sub?token=YOUR_TOKEN shown in this guide is a placeholder and cannot replace the personal subscription generated by the panel.

Import and Update Are Different Actions

Adding a subscription to a client for the first time is an import. When a plan changes, the route list is adjusted, or the client’s content is outdated, perform a subscription update. Many clients place these actions in different menus: adding a configuration creates a subscription entry, while updating a configuration rereads an existing entry. Repeatedly adding the same subscription creates several similarly named configurations, making it easy to select an old copy later.

After a successful import, give the configuration an easy-to-recognize name and remove entries that clearly failed or are duplicates. When an update is needed, disconnect first, locate the imported GreenVPN configuration, update it, and confirm that it is enabled. If the update fails, do not immediately delete the still-usable old configuration. First check that the plan is active, that the current network can open the user panel, and that the copied subscription belongs to the current account.

Recheck Route Selection After a Subscription Update

Updating a subscription may change route names or groups. After the update, do not assume the client remains on the previous selection. Open the route selector and confirm the current region and purpose. If the client uses automatic selection or rule groups, also check that the relevant group points to valid routes. When the interface says “connected” but there is no usable exit, the group target may have changed during the update.

If the current configuration has been stable for a long time, there is no need to re-import it frequently just to see interface changes. The goal of maintenance is to keep one clear, recognizable subscription entry that updates correctly. Consider deleting and re-importing only when the existing entry repeatedly cannot update, the panel explicitly asks you to retrieve it again, or the local client configuration is damaged. Record the previous route and mode first so you can restore them afterward.

Importing on Windows and macOS

Windows: Clear Old Proxy Control First

Before starting on Windows, exit any other clients that may modify the system proxy or create virtual network interfaces. Closing a window does not always exit the program; confirm in the system tray that related processes have ended. Then open the Windows client area from the user panel, obtain the client according to the panel instructions, and install it. If the system asks for network access or permissions on first launch, verify the program source and allow the necessary permissions for the current network environment.

In the client, open the subscription or configuration area and import using the link, clipboard, or panel method provided. A successful import is not confirmed merely by an “Added” message; you should also see available route groups or region entries. Enable the imported configuration, choose a route suited to your goal, and turn on the client connection. If the client offers a system proxy switch, make sure it matches the mode you are using. When it is off, the browser may continue using the original network path.

A common Windows leftover is an old proxy address remaining in the system after a client exits unexpectedly. The symptom is that ordinary webpages also stop opening after the client closes. Restart the original client and close the connection normally so it can restore system settings. If that does not work, check the manual proxy setting under system network and proxy settings. Do not delete network adapters or reset all network settings without understanding their purpose, as this may affect corporate networks, virtual machines, or other configured environments.

Windows: Verify the Connection in Layers

After connecting, open a new browser window and visit an ordinary webpage to confirm basic connectivity. Then check whether the exit region matches the selected route, and finally test the target app. If webpages work but one app does not change, check whether the app manages its own proxy, whether it was already running before the connection, and whether it has cached an old session. Fully quit the app and reopen it while the connection remains active.

If the browser and app behave differently, do not change the plan immediately. Briefly compare client modes: if the app works after broader traffic interception, the original rules may not cover that program. If nothing changes, continue checking the app account region and cache. After testing, restore the mode needed for everyday use so unrelated local services do not remain on the route.

macOS: Check System Extensions and Network Permissions First

When running a network client on macOS for the first time, the system may ask you to allow a network extension, add a network configuration, or enter local administrator credentials. Without these permissions, the client interface may open normally and the subscription may import successfully, yet no system network path is established after you click connect. Follow the system prompts to the relevant settings, confirm that the client permissions are allowed, then return to the client and connect again.

After obtaining the macOS client instructions from the user panel, install the client and open its subscription import area. Paste the subscription copied from the panel, save it, and perform one update to confirm that the route list appears. Before selecting a route, disconnect other VPN or proxy tools so multiple network extensions do not compete for the default path. If the menu bar still shows an old client status, exit the old tool before restarting the current client.

For a more detailed walkthrough of system permissions, subscription import, and verification, see macOS VPN from Scratch: Installation, Import, and Verification. That article is intended for first-time macOS permission setup; this chapter places the macOS steps within the broader account and subscription workflow.

macOS: When the Connection Works but an App Does Not Use the Route

If the client reports a successful connection and the browser’s exit has changed, but one app still uses the original path, fully quit and reopen the app. Some apps create long-lived connections at launch, so starting the client later will not automatically migrate existing connections. If the app has its own proxy settings, check whether they override system configuration. Browser extensions may also modify the proxy independently; temporarily disable them for comparison.

If no app can access the network through the route, return to system settings and check that the network extension is still allowed. Also confirm that no other client is connected at the same time. When switching routes, disconnect the old route first, wait until the status returns to disconnected, and then connect to the new route. Quickly clicking several regions in succession can desynchronize the interface selection from the actual connection and lead to a false diagnosis.

Configuration for iOS, Android, and Linux

iOS: Allow the Network Configuration Before Evaluating the Route

On iOS, open the relevant platform area in the user panel and obtain the recommended client and subscription as instructed. On the first connection, the system will ask to allow a VPN configuration and may require identity confirmation on the device itself. This grants the client permission to establish a network connection; it does not mean a route has already been selected. After granting permission, return to the client and confirm that the subscription was imported, the configuration is enabled, and a route is selected.

If the client does not open from the panel’s import entry, confirm that it is installed and has been launched at least once, then return to the browser and try again. If it still cannot be opened, copy the subscription and paste it into the client’s subscription manager. Run an update after importing; the route list must appear for the configuration to have been read successfully. If only a blank subscription name appears, copy the complete content again instead of repeatedly pasting fragments into the existing entry.

An iOS app may retain a session from before the connection. To verify a target service, establish the route first, then fully close and reopen the app. If the browser shows a new exit but the app does not change, also consider the app account region, cache, and content availability rather than assuming the connection is invalid. When switching regions, disconnect first and reconnect to prevent an old session from continuing to be used.

Android: Watch Battery Optimization and Background Activity

Android interfaces vary by brand, but the workflow is consistent: obtain the client instructions from the user panel, install the client, import the subscription, update the routes, choose a region, and allow the system to establish the VPN connection. A system confirmation prompt appears on the first connection; verify the current app and allow it. Without this confirmation, the client may remain in a waiting state.

If the connection works but drops soon after the screen locks, check the system’s background restrictions for the client. Some devices suspend network clients in battery-saving mode, causing them to reconnect when you return to the app. In system app settings, allow the necessary background activity and avoid running multiple tools that take control of the network. Menu names vary by device; there is no need to change unrelated settings just to match a tutorial screenshot.

Android may also have Private DNS, browser security DNS, or work-profile network policies. When ordinary webpages and the target app behave differently, note which app is affected and check these independent settings one at a time. Do not begin by clearing the device’s entire network configuration. First narrow the issue by switching routes, restarting the target app, and updating the subscription, while preserving the existing Wi-Fi environment.

Linux: Confirm Whether You Are Using a GUI Client or Command-Line Workflow

Linux distributions vary widely, so follow the current Linux client instructions in the user panel. If a graphical client is provided, the overall process resembles desktop setup: import the subscription, update the configuration, choose a route, start the connection, and configure the system proxy for your desktop environment. With command-line tools, identify the configuration file location, startup method, and log location. Do not rename a configuration file from another tool and use it directly.

When troubleshooting in a terminal, first check whether basic DNS and routing work. The commands below access example domains only; they contain no account credentials and do not represent a GreenVPN subscription address:

nslookup example.com
curl -I https://example.com
ip route

Use nslookup to see whether a domain resolves, curl to confirm that a basic HTTPS request completes, and ip route to inspect the system’s current routes. A successful command does not mean the target app uses the route, but it can distinguish a device with no network access from an app-specific or split-routing problem. Do not send command history containing subscription credentials through public channels.

Linux: Keep Services, Environment Variables, and Desktop Proxy Settings Aligned

A common Linux difference is that terminal and desktop apps use different proxy sources. The terminal may read environment variables, the browser may use the desktop system proxy, and a background service may read none of the user-session settings. This can make the browser work while the command line fails, or the reverse. Test each context separately instead of treating one program’s result as representative of the whole device.

If the client runs as a background service, confirm that the service actually reloads after a configuration change rather than merely editing the file on disk. When a graphical interface controls the service, prefer its update and restart actions so the interface state and manually started processes do not overwrite each other. Stop the client through its normal workflow when finished; do not kill every related process, as that can leave behind a system proxy or route.

Choose a Route, Establish the Connection, and Confirm It Works

Choose the Exit Region for the Target Service

Before choosing a route, identify the service you want to access and its region requirements. AI Tools may evaluate the exit region and account environment when determining available features. Streaming services return different catalogs by content region, while access to services in mainland China depends on the path from your current location to Chinese networks. The same region name does not guarantee the same purpose; use the route type and Streaming support marked on the Routes page as additional guidance.

If the service has no specific region requirement, start with a geographically closer route that matches your purpose. Stable connectivity matters more than chasing a single response-time result. When loading slows, first check whether only one app is affected, then try another route in the same region. If all webpages are affected, switch regions for comparison. Do not switch through several routes rapidly, because the target app may retain an old connection and muddy the result.

Disconnect, Switch, and Reconnect Correctly

When changing routes, click disconnect first and wait until the client status fully returns to disconnected. Then select the new route and reconnect. If the client has route groups, confirm that you changed the group actually in use rather than an inactive configuration. After reconnecting, reopen the test page so the browser does not reuse an existing long-lived connection.

Reconnect when moving from Wi-Fi to another network environment as well. After a network interface changes, the old tunnel may remain visible in the interface but no longer carry traffic. When a mobile device switches from Wi-Fi to cellular data, a laptop wakes from sleep, or a router reassigns the network, disconnect and reconnect first. If problems often follow network changes, treat rebuilding the connection as the first step instead of re-importing the subscription.

Verify at the Exit, DNS, and App Levels

Complete verification covers at least three layers. First, check the exit: compare the exit region before and after connecting and confirm that it matches the selected route. Next, check DNS: if the target domain fails to resolve, ordinary webpages may still open while a specific service reports a network error. Finally, check the app: close the target app that was running before the connection and restart it after the connection succeeds so it creates a new session.

If the client says connected but the exit has not changed, the current mode may not be handling traffic. Check the system proxy switch, active configuration, and whether the app uses independent network settings. If the exit has changed and DNS is normal but the target service remains unavailable, the likely causes are the service account region, app cache, content region, or a route that does not match the intended purpose. Try another route in the target region and compare in a new private browser window.

Complete VPN Beginner’s Guide: How to Confirm Your Connection Is Really Working explains exit IP, DNS, and per-app verification in more detail, making it useful when the interface says connected but the result is uncertain.

Use Comparison Testing to Isolate Local Network Issues

If the same route works on one network but fails on another, local network conditions are probably contributing to the problem. Keep the device, client, subscription, and route unchanged while switching only the network environment for comparison. If the result changes with the network, there is no need to repeatedly modify the account or plan. If the same error appears on different networks, return to the client configuration, subscription update, and system permissions.

Record what changed during each comparison. An effective test changes one variable only: switch the route, switch the network, switch the browser, or restart the target app. If you change the route and connection mode together, even a recovery will not reveal the real cause, and the same issue may return. The record can be simple: platform, current route, connection mode, affected app, and actions already tried.

Layered Troubleshooting for Connection Problems

Classify the Symptom Before Reinstalling

Before troubleshooting, classify the symptom: the user panel will not open, the account cannot be accessed, the order is inactive, the subscription cannot be imported, the route list is empty, the client cannot connect, the device loses network access after connecting, only a specific app fails, or the connection drops after a network change. Each symptom points to a different layer. Reinstalling may temporarily change the state, but it can erase useful error information and leave duplicate configurations.

Save the exact error text and the stage at which it occurred before making the smallest possible change. If the client cannot connect, record the platform, selected route, whether the subscription was just updated, and whether other routes behave the same way. If a target app fails, note whether ordinary webpages, the exit, and DNS work. “It doesn’t work” alone cannot distinguish account, subscription, route, and app issues.

Panel or Subscription-Stage Problems

If you cannot access the user panel, confirm the username is correct and check whether the browser has retained incorrect autofill data. If the page opens but the sign-in state repeatedly expires, clear the site’s session data and sign in again. Do not enter account details on untrusted pages or access the panel through non-official entries in search results.

If the subscription is missing after sign-in, first check whether the order and plan are active. A completed payment does not mean the current browser page has refreshed; re-enter the account overview and confirm. If the plan is active but the subscription entry is still missing, use a panel ticket to report the username, order status, and page behavior without including the password. If the subscription copies successfully but the client cannot recognize it, obtain the full content again with the copy button instead of selecting it manually.

If the route list is empty or remains outdated, confirm which configuration is enabled in the client. Repeated imports often leave several entries with the same name; you may update the new entry while still using the old one. Disconnect, update the current configuration, and check whether its update time changes. If it is damaged, keep a record and re-import it rather than adding several copies at once.

The Entire Device Loses Network Access After Connecting

If no webpage opens immediately after connecting, disconnect the client and check whether the original network returns. If there is still no network after disconnecting, the issue may be local rather than related to a remote route: check the local network, leftover system proxy, and DNS. On desktop, check for other network tools. On mobile, check whether another VPN configuration is connected. On Linux, check both the background service and desktop proxy.

If the network works after disconnecting but drops immediately after connecting, compare another route in the same region, then try a route in a different region. If only one route is affected, avoid it temporarily and use the Routes page to choose another route suited to the same purpose. If every route behaves the same way, check whether the subscription is updated, client permissions are complete, and the current network restricts the connection method. Change one thing at a time; do not update the configuration while also changing system proxy settings.

Only the Browser or One App Is Affected

If the browser fails while other apps work, check browser extensions, independent DNS settings, and cache. Test in a new private window and temporarily disable extensions that modify proxies or network requests. If one desktop app fails, fully quit it and restart it while connected. If it has its own proxy settings, make sure they do not point to an old address. Some command-line tools read environment variables rather than the graphical client settings, so check them separately.

If the target service opens but its region does not update, confirm the exit region first, then address app cache and account region. Streaming catalogs, AI Tools features, and other region-dependent services may combine account history with the current exit when making decisions. The route is only one factor. Avoid repeatedly signing in across multiple regions, which makes app-side state harder to assess. Choose one target region, keep the connection active, restart the app, and observe again.

Frequent Disconnects or Failure to Recover After Sleep

For frequent mobile disconnects, check background activity and battery-saving policies first. If a desktop connection behaves abnormally after sleep, disconnect and establish it again. Reconnect after a network change as well. If the connection still drops frequently on a fixed network, try another route for the same purpose and observe whether ordinary webpages and the target app are affected together. A single app disconnecting may indicate an app-session issue rather than a route-wide failure.

Also confirm that the device clock is correct. A time discrepancy can affect secure connections and certificate validation, causing connection errors in a browser or client. Restore automatic time, restart the client, and test again. Do not overlook low disk space, pending system updates, or a device that has not been restarted for a long time. These are not subscription issues, but they can affect configuration storage and background activity.

Everyday Maintenance, Renewals, Upgrades, and Advanced Use

Keep One Clear Subscription Configuration

The primary goal of routine maintenance is not frequent adjustment, but keeping the account, subscription, and client state easy to identify. On each device, keep one verified GreenVPN configuration whenever possible, use a clear name, and remove failed imports and outdated copies. Update routes through the existing configuration; re-import only when the panel explicitly requires it or the local entry cannot be recovered.

When using multiple devices, build the same checking habit for each one: record its platform, client, configuration name, and usual routes. GreenVPN supports unlimited devices, but every device still needs its own permission, import, and verification steps. Do not assume one successful device automatically transfers its settings to another. Before replacing a device or handing it to someone else, sign out of the client and remove your subscription configuration.

Use the User Panel Status for Renewals and Upgrades

Monthly subscription traffic resets each month on the activation date. When you want to continue using it, open the user panel, review the current plan, period, and order, then follow the page’s renewal process. Do not use the traffic display cached in the client to decide whether an order is complete; the client may not have refreshed. After payment, return to the panel to confirm the plan status, then update the client subscription.

If you need more monthly traffic, reassess ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. For a mid-cycle upgrade, the price difference is converted into remaining days; check the exact result in the panel before submitting instead of calculating it yourself. For irregular usage, compare the data packages at ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. Data packages last until used and never expire.

After renewing or upgrading, update the subscription first if the client does not show the change immediately. Do not delete a configuration that still works or place the same order again. If the panel shows the new plan but the client update fails, check the current network, subscription entry, and copied content in that order. Handle order issues through a panel ticket and keep the relevant order information.

Build Reliable Route Habits for Different Scenarios

Advanced use does not mean choosing a different route every time. A better approach is to keep a small set of tested choices for common scenarios: stable routes for everyday webpages and messages, routes chosen by required exit region for AI Tools, routes marked as supported on the Routes page for Streaming, and routes intended for access to services in mainland China. Verify each group on one device for both the exit and the app before extending it to other devices.

If the client provides rule groups, different targets can use different routes, but first understand the scope of each group. Missing rules can leave an app on the original network, while rules that are too broad can send local services through the route. After making changes, verify the exit, DNS, and app at all three levels rather than watching only the client icon. Remove custom rules you no longer use so they do not conflict with a new configuration after a subscription update.

Do not judge routes solely by one speed impression. Downloads, video, and webpages respond differently to network conditions, and local Wi-Fi, the target server, and time of day also affect results. Read VPN Speed Test Comparison: Tools, Timing, and Key Metrics to compare routes in a consistent environment instead of treating one load result as a complete verdict.

Check the Local Environment Regularly Instead of Reinstalling Often

After a client has been running for a long time, system updates, permission changes, waking from sleep, and network changes can all alter the connection state. During maintenance, first check that the client still has system permission, that the subscription can be updated, that the current configuration is enabled, and that no other network tool is running. Reinstall only when installation files are damaged or the client cannot start.

Before reinstalling, record the current configuration name, usual routes, and system permission state, and confirm that you can sign in to the user panel to retrieve the subscription again. After uninstalling, check that the system proxy or network extension has been restored, then install the client currently recommended in the panel. After re-importing, verify in this order: basic network, exit region, DNS, and target app. Do not copy an old configuration directory directly to another platform or client.

Protect Your Account and Subscription Information

Your account password and subscription link serve different purposes, but neither should be made public. The password grants access to the panel, while the subscription delivers configuration to the client; exposing either can affect account management or connection use. Use a unique password and avoid letting a browser keep a long-term sign-in session on shared devices. Before a public demonstration or recording, sign out of the panel and check whether the client displays subscription details.

If you suspect that subscription information was exposed improperly, first check the account and subscription status in the user panel and describe the situation through a support ticket. Do not paste the link into public comments and ask others to test it. After changing the configuration, update the subscription on your own devices and remove old copies. Delete the configuration from devices you no longer use instead of merely closing the client.

Build a Sustainable Self-Service Troubleshooting Process

The complete workflow is: confirm the account and plan, then check the subscription and client configuration; choose a route that matches the purpose before connecting; after connecting, verify basic network access, exit, DNS, and the target app in order; when something fails, locate the issue at the account, subscription, system interception, route, or app layer; after a renewal or upgrade, confirm the panel status before updating the client. Keeping this order lets you narrow down most issues without damaging the existing configuration.

For the shortest setup path, return to the User Guide. To compare billing rules, see the Plans page. To choose routes by region and purpose, visit the Routes page. This guide is designed for long-term reference: even when platform or client interfaces change, the relationship between account, subscription, connection, and verification still shows you what to do next.